The status of my Zone Manager shows "Access Denied"

The status of my Zone Manager shows "Access Denied"

 

This usually indicates that there is conflicting data in these two places:

1. The Zone Manager credentials stored in this file: {CenterScape Install Path}\zonemgr.datadir\admin.user
2. The Zone Manager credentials stored in the connected database.

This can occur if CenterScape has been installed more than once.  

Here are the steps to resolve the problem:  

1. Stop the RF Code CenterScape service, in Control Panel -> Administrative Tools -> Services.

2. Delete this entire directory: {CenterScape Install Path}\zonemgr.datadir

3. Restart the RF Code CenterScape service.

This will cause the system to generate a new credential file in the \zonemgr.datadir directory.